This Privacy Policy explains how Wuhan Muzhishanyan Technology Co., Ltd., operating as MZ Custom Signs (“MZ Custom Signs,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit mzsigns.com, place an order, request a quotation, or contact our team.

Contact Information

Email: info@mzsigns.com
WhatsApp: +86 182-7112-8632
Business Address: Wuhan Muzhishanyan Technology Co., Ltd., Wuhan, Hubei, China

Information You Provide

We may collect information you provide directly to us, including:

• Name, email address, phone number, and delivery address
• Billing and order information
• Custom numbers, dimensions, colors, installation preferences, and design requirements
• Logos, artwork, reference images, and other files submitted for customization
• Messages sent through email, WhatsApp, contact forms, or customer support
• Reviews, feedback, and after-sales support information

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location based on IP
• Browser and device information
• Pages viewed, referral source, and interactions with our website
• Cookie identifiers

Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, we may receive limited transaction information, such as payment status, transaction number, and billing details.

We may use personal information to:

• Process and manage orders
• Prepare and confirm custom design artwork
• Manufacture and quality-test custom signs
• Arrange shipping and provide tracking updates
• Process payments and prevent fraudulent transactions
• Respond to questions and provide customer support
• Handle returns, damage claims, and warranty requests
• Improve our website, products, and customer experience
• Send marketing communications where permitted or with your consent
• Comply with legal, tax, accounting, and regulatory obligations

Where required by applicable law, we process personal information based on:

• Contract: To process your order and provide customized products
• Legitimate Interests: To operate, secure, and improve our business
• Consent: For optional marketing communications or certain cookies
• Legal Obligation: To comply with tax, accounting, customs, and regulatory requirements

We may share personal information with trusted service providers when necessary, including:

• Website and e-commerce platform providers
• Payment processors
• Shipping carriers, freight forwarders, and customs agents
• Email, messaging, and customer support providers
• Analytics and advertising providers
• Professional advisers, accountants, and legal representatives
• Government authorities where disclosure is legally required

We require service providers to use personal information only for the services they provide to us, subject to their applicable agreements and legal obligations.

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic and performance
• Improve website content and usability
• Measure advertising effectiveness
• Provide personalized marketing where permitted

You may manage cookies through the cookie banner, privacy settings, or browser controls where available.

MZ Custom Signs operates internationally. Your personal information may be processed in countries outside your country of residence, including China and locations where our service providers operate.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.

We retain personal information only for as long as reasonably necessary to:

• Complete and support your order
• Maintain design and production records
• Provide warranty and after-sales support
• Meet tax, accounting, customs, and legal requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your data is used or shared
• Submit a complaint to an applicable data protection authority

To submit a privacy request, contact: info@mzsigns.com. We may need to verify your identity before completing certain requests.

We do not sell personal information in exchange for money.

However, some analytics or advertising technologies may be considered “sharing” or targeted advertising under certain privacy laws. Where required, we provide users with the ability to manage applicable privacy preferences.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Our website and products are intended for adult customers and event organizers. We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.

We may update this Privacy Policy when our services, technologies, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. Where required, we will provide additional notice of material changes.