Return Policy
Returns & After-Sales Support
Every sign is custom-made according to your approved design. While change-of-mind returns are not accepted after production begins, we provide dedicated support for damaged, incorrect, or defective orders.
Custom Crafted Sign
Made specifically to your order specifications
Design Confirmation
100% verified artwork before production
Premium Protective Packaging
Reinforced crating for safe international transit
Design Confirmation
Your design details are confirmed before production begins.
Quality Inspection
Each sign is inspected and tested before shipment.
Secure Packaging
Every custom piece is carefully protected for international delivery.
Dedicated Support
Our team will assist you if an eligible issue occurs.
Because every sign is made according to your selected number, size, finish, lighting color, and installation method, change-of-mind returns are not accepted once the design has been approved or production has begun.
Please carefully review your number, dimensions, color, installation method, and design proof before approval.
✔ Eligible For Support
Shipping Damage
The sign arrives damaged during transportation.
Incorrect Product
The delivered number, size, color, or configuration differs from the approved order.
Manufacturing Defect
A confirmed structural, lighting, or electrical manufacturing defect is found.
Missing Components
Confirmed accessories or components are missing from the package.
✖ Not Eligible For Return
- Change of mind after design approval
- Incorrect customization details submitted and approved by the customer
- Minor color differences caused by lighting, photography, or screen settings
- Damage caused by incorrect installation, misuse, unsuitable voltage, or unauthorized modification
- Normal handmade variations that do not affect the product’s function or overall appearance
Contact Us
Contact our team as soon as the issue is discovered.
Provide Evidence
Send your order number, shipping label, outer packaging photos, product photos, and a clear video showing the issue.
Assessment
Our team will review the information and confirm the cause and available solution.
Resolution
We will provide the approved repair, replacement, remake, or refund solution.
Please report visible shipping damage within 48 hours of delivery to help us process the carrier claim quickly. This reporting request does not limit any mandatory consumer rights available under applicable law.
🚫 Order Cancellations
Cancellation requests submitted before design approval will be reviewed individually.
Once the design has been approved or production has begun, the deposit becomes non-refundable because materials, labor, and production capacity have already been committed to your custom order.
If you need to change or cancel your order, please contact us as soon as possible.
💳 Approved Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping, transaction, or production costs may be deducted only where disclosed and applicable.
Need Help With Your Order?
Tell us what happened and include your order number. Our support team will carefully review your case and help provide the most appropriate solution.